Jili Games Privacy Policy – How We Handle Your Personal Data in Pakistan

Jili Games operates the online gaming platform accessible at jiligames.info (the "Platform"). Throughout this Privacy Policy, references to "Jili Games", "we", "us" or "our" refer to the platform operator responsible for collecting and processing your personal data in connection with your use of the Jili Games website, mobile experience and all related services.

This Privacy Policy applies to all individuals who interact with the Jili Games platform — including registered players, visitors who browse the site without registering, and individuals who contact us via email or live chat. If you are a registered player at Jili Games, this policy applies from the moment you create your account and continues to apply after you close it, for as long as we are legally required to retain your information.

Our data practices are designed to be straightforward and honest. We collect what we genuinely need to operate the platform, process payments and comply with applicable financial and gaming regulations. We do not collect personal data for the purpose of selling it, and we do not share it with third parties for advertising or marketing purposes outside of the Jili Games platform itself.

Jili Games collects personal data through three main channels: information you provide directly when registering and using the platform, information collected automatically when you visit the site, and information received from third-party service providers such as payment processors during the course of a transaction.

Information you provide directly:

• Full legal name as it appears on your government-issued ID
• Date of birth (required for age verification)
• Pakistani mobile number (used for account verification and security alerts)
• Email address (account communications, transaction receipts)
• Home address (required for certain KYC verification tiers)
• CNIC number or passport number (for identity verification)
• Photographs of identity documents submitted for KYC
• Self-portrait photographs submitted alongside identity documents
• Payment method details — mobile wallet numbers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account information (for IBFT) and card details (for Visa/Mastercard transactions)
• Communications you send to Jili Games support via email or live chat

Information collected automatically:

• IP address and general geographic location (city/region level, not GPS)
• Device type, operating system and browser version
• Session duration, pages visited and navigation patterns within the platform
• Betting history — game types, stake amounts, outcomes and session timestamps
• Login timestamps and account activity logs
• Cookie data (see Section 7 for full details)

Information from third parties:

• Transaction confirmation data from Easypaisa, JazzCash and other payment processors confirming that a deposit or withdrawal was successfully processed
• Fraud screening flags from our payment security partners where applicable

Every piece of data Jili Games collects has a specific, documented purpose. We do not collect data speculatively or hold it without a clear use case. Below is a summary of how your data is used:

Jili Games does not use your personal data for automated decision-making that produces legal or significant effects on you — all account restrictions or closures involving individual discretion are reviewed by a human member of our team.

Jili Games processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to create and manage your account, process deposits, settle bets and process withdrawal requests. Without this processing, we cannot provide the platform services you have signed up for.
• Legal obligation: Processing required to comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements and any other applicable legal or regulatory obligations. This includes retention of transaction records and identity documents for specified periods.
• Legitimate interests: Processing carried out to detect and prevent fraud, maintain platform security, improve service quality through anonymised analytics and protect the platform from abuse. In each case, we have assessed that our legitimate interests do not override your fundamental privacy rights.
• Consent: Where we send you optional promotional communications or place non-essential cookies, we do so only with your explicit consent. You may withdraw this consent at any time.

Identity verification is one of the most sensitive aspects of our data handling at Jili Games, so we want to be particularly clear about how KYC documents are managed. When you submit a CNIC copy, passport copy or selfie for identity verification, these documents are processed under the following conditions:

• Transmission: All KYC documents submitted via the platform portal or email are transmitted over encrypted connections (TLS 1.2 or higher).
• Storage: Documents are stored in encrypted form on secure, access-controlled servers. Access is restricted to authorised compliance and fraud prevention personnel only. Staff cannot access KYC documents for purposes outside their defined role.
• Retention: KYC documents are retained for a minimum of five years following account closure, in accordance with standard anti-money laundering compliance requirements. After the retention period expires, documents are securely and permanently deleted.
• No unnecessary copies: Jili Games does not create additional copies of your KYC documents beyond what is required for the verification and compliance process. We do not print physical copies.
• Third-party verification: In some cases, identity documents may be shared with our contracted identity verification partner for automated verification. This partner operates under a strict data processing agreement with Jili Games and may not use your data for any purpose other than completing the verification task.

If you believe your KYC documents have been mishandled or accessed without authorisation, contact us immediately at support@jiligames.info. We treat such reports as high-priority security incidents.

All financial transactions at Jili Games are conducted in Pakistani Rupees (PKR). The payment methods we support — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard — each have their own data handling processes governed by their respective privacy policies.

When you initiate a deposit or withdrawal at Jili Games:

• You will be directed to or interact with the relevant payment provider's interface or API. For mobile wallet payments, this involves providing your registered wallet number.
• Jili Games receives a transaction confirmation from the payment provider, including a transaction reference number, the amount in PKR and the status (success/failure). We do not store full card numbers, CVV codes or full bank account details on our own servers.
• Your registered payment method (e.g., Easypaisa mobile number ending in XXXX) is stored in your account to facilitate future withdrawals and for fraud prevention purposes — specifically to ensure withdrawals are only sent to payment methods you have previously verified.

If you ask Jili Games to remove a saved payment method from your account, we will do so within 48 hours, subject to there being no active compliance hold or ongoing investigation associated with that method. Note that transaction records involving that method will still be retained for the required compliance period.

Jili Games uses cookies — small text files stored on your device — to operate the platform and, with your permission, to improve it. We keep our cookie usage minimal and transparent. Here is a breakdown of the cookie categories we use:

You can manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will prevent the platform from functioning correctly. Disabling analytics cookies will have no effect on your ability to play, deposit or withdraw at Jili Games.

Jili Games does not sell, rent or trade your personal data to any third party. Full stop. We share your data only in the following limited, necessary circumstances:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT-connected banks and Visa/Mastercard networks receive only the transaction data necessary to process your deposit or withdrawal. Each payment processor operates under its own regulatory framework and privacy obligations.
• Identity verification partners: Our contracted KYC verification service provider receives copies of identity documents solely to complete the verification process. They are prohibited by contract from using this data for any other purpose.
• Fraud prevention services: Aggregated, de-identified risk signals may be shared with fraud prevention tools to protect the platform and its players from fraudulent activity.
• Legal and regulatory authorities: We may be required by law, court order or regulatory instruction to disclose account information and transaction records to relevant Pakistani or international authorities. We will only do so where legally compelled and will notify you wherever legally permitted to do so.
• Platform infrastructure providers: Hosting, cloud storage and platform infrastructure providers may process your data in the course of providing their technical services. All such providers are bound by data processing agreements that restrict their use of your data to service delivery purposes only.

In all cases of third-party data sharing, Jili Games applies the principle of minimum necessary disclosure — we share only the data actually required for the specific purpose, never full account profiles unless legally compelled.

Jili Games retains personal data for as long as is necessary for the purpose for which it was collected, or for as long as required by applicable law. The following retention periods apply:

• Active account data: Retained for the full duration of your account being open, plus a minimum of five years after account closure
• KYC documents: Retained for a minimum of five years following account closure, in line with anti-money laundering compliance standards
• Transaction records: Retained for a minimum of five years from the date of each transaction
• Support communications: Retained for three years from the date of the communication
• Analytics data: Anonymised analytics data is retained indefinitely as it contains no personally identifying information
• Marketing consent records: Retained for the period during which you are a registered player, plus one year after account closure, to demonstrate compliance in case of a complaint

After the applicable retention period expires for each data category, that data is securely deleted or permanently anonymised in a way that makes re-identification impossible. We conduct regular data audits to ensure data is not being held beyond its required retention period.

Data security at Jili Games is not an afterthought — it is built into the infrastructure of the platform. The following technical and organisational measures are in place:

• TLS encryption in transit: All communication between your device and Jili Games servers uses Transport Layer Security (TLS 1.2 or higher), ensuring your data is protected during transmission.
• Encryption at rest: Sensitive data including KYC documents, payment method details and personal identifiers are encrypted when stored on our servers.
• Access controls: Staff access to personal data is controlled on a strict need-to-know basis. Only authorised personnel with a documented business need can access specific categories of personal data, and all access is logged.
• Two-factor authentication: Staff accessing internal systems containing personal data must use multi-factor authentication. We also offer optional two-factor authentication to players for their account login.
• Regular security assessments: The Jili Games platform undergoes periodic security reviews and vulnerability assessments.
• Incident response: We have a documented data breach response plan. In the event of a breach affecting your personal data, we will notify affected players promptly and take immediate steps to contain and mitigate the incident.

As a player at Jili Games, you have the following rights in relation to your personal data. These rights can be exercised at any time by contacting us at support@jiligames.info:

To exercise any of these rights, email support@jiligames.info with the subject line starting with "Privacy Request:". We will verify your identity before processing the request and respond within 30 days. For complex requests we may extend this to 60 days, in which case we will notify you within the initial 30-day period.

Jili Games is strictly an adult platform. We do not knowingly collect, process or retain personal data from any individual under the age of 18. Our registration process includes a date-of-birth field and we verify ages during the KYC process using government-issued identification.

If Jili Games becomes aware that personal data has been collected from a person under 18 — whether through our verification processes, a parental report or any other means — we will immediately close the account, delete all associated personal data (subject only to any legal obligation to retain transaction records), and return any deposited funds to the payment method used.

If you are a parent or guardian and believe your child has registered at Jili Games without your knowledge, please contact us immediately at support@jiligames.info. We treat underage account reports as high-priority and will act on verified reports within 24 hours.

Jili Games may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or the services we offer. When material changes are made, we will notify all registered players by email to their registered address at least 7 days before the updated policy takes effect. The updated policy will also be published on this page at jiligames.info/privacy-policy, with the "Last Updated" date revised accordingly.

For minor, non-material changes — such as clarifications of existing practices or corrections of typographical errors — we will update the page without individual notification, though the "Last Updated" date will still be revised. We recommend bookmarking this page and checking it periodically.

Your continued use of the Jili Games platform after a revised Privacy Policy takes effect constitutes your acceptance of those changes. If you disagree with any change, you are entitled to close your account by contacting support before the effective date — we will process all verified pending withdrawals regardless of your decision to close.

For any questions about this Privacy Policy, to exercise your data rights, to report a suspected data breach or to raise a privacy-related complaint, please contact the Jili Games team using the details below:

• Email: support@jiligames.info — include "Privacy" in the subject line for fastest routing
• Live Chat: Available 24/7 directly on the Jili Games website — ask to speak with the compliance team for privacy matters
• VIP Members (Platinum tier and above): Contact your dedicated account manager via your assigned WhatsApp number

We aim to acknowledge all privacy-related enquiries within 24 business hours and to provide a full response or resolution within 30 days. For time-sensitive matters such as suspected unauthorised account access or potential data breach reports, we prioritise these as security incidents and respond within hours.

Jili Games is committed to resolving privacy concerns directly. If after engaging with us you remain unsatisfied with our response, you have the right to escalate to relevant data protection authorities applicable to your jurisdiction.